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How mpoagen Keeps Your Account & Payments Secure

When you open an account with us, we collect only the information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and send you…

Data encrypted on every loginDANA, OVO, GoPay, QRIS payment trails kept privateYour account details stay with us only
mpoagen How mpoagen Keeps Your Account & Payments Secure
REACH OUR TEAM

Contact Us About Your Privacy Rights

Team online

Email Support

Send privacy questions to [email protected]. We respond within 24 hours on weekdays. Include your account email and a description of your request so we can locate and assist you immediately.

In-App Chat

Open your mpoagen lobby, tap Help in the footer, and select Privacy & Data. Our chat team is available 08:00–22:00 Western Indonesia Time daily to answer questions about your stored information.

Data Access Request

To see all data we hold on you, log into your account, go to Settings > Privacy, and click Request My Data. We'll email you a copy within 7 business days, in a readable format.

HOW WE PROTECT

Your Rights & Our Security Practices

Encryption Standard

All account logins, deposit confirmations via DANA, OVO, GoPay and QRIS, and withdrawal requests travel through 256-bit SSL encryption.

Cookie & Tracking Transparency

We use cookies to remember your login, detect fraud, and measure how often you use live tables versus slots.

Data Retention Policy

We keep your account data while you're active. After closure, personal data is deleted within 90 days where local law…

Third-Party Sharing Rules

We share your data only with payment processors (for DANA, OVO, GoPay, QRIS transfers), live-table studios (to stream and verify…

Right to Access & Correction

You can request a copy of all data we hold on you, or ask us to correct outdated information in…

Account Deletion Request

To close your account and request full data erasure where local law permits, contact our team at privacy@mpoagen.

Privacy Policy FAQs

Your banking details are encrypted and sent only to the payment processor handling that withdrawal. We do not store your full bank account number after the transaction clears. Payment history remains on your account for your records and for anti-fraud verification, but your sensitive banking info is never shared beyond the processor.

Yes, we record which games you play, your bet sizes, and results to detect fraud and improve live-table streaming quality. Your gameplay history is tied to your account and visible to you in the lobby under History. We do not share this with external marketers; it stays private unless you request deletion.

Every login uses 256-bit encryption. Your password is hashed (never stored in plain text). We monitor for suspicious login attempts from new devices and alert you via email. If you suspect unauthorized access, change your password immediately and contact support at [email protected] within 24 hours.

Yes, we use cookies to remember your login and prevent fraud. You can view and delete cookies in your browser settings. Functional cookies for login are required to use the account; analytics cookies help us improve the platform but are optional. Disable them in your browser preferences anytime.

Personal information is deleted within 90 days of closure where local law permits. Payment records for DANA, OVO, GoPay and QRIS transactions may be retained longer for tax compliance and anti-fraud purposes as required by law. You can request a copy of your data before deletion.

Email [email protected], use in-app chat (Help > Privacy, 08:00–22:00 WIB daily), or visit Settings > Privacy in your account to submit a data request. Players in Makassar and across Indonesia can reach us 24/7 via email; we respond within 24 business hours.

We share minimal data with live-table studios only to enable your gameplay (your bet, the table you joined, your balance). Game providers do not receive your name, email, or banking details. All sharing depends on local law and is limited to what's necessary for the service to function.